Order status
Track Your Order
Enter the tracking number from your shipping email. Orders ship in 1–3 business days and arrive 6–12 business days after they ship.
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Delivery help
Where's My Order?
Where's my tracking number?
It's in the shipping email we send as soon as your order leaves. Check your spam folder too, or email us your order number and we'll send it.
My tracking hasn't updated.
It can take 1–3 days to show the first scan, and it may not move while the parcel is between countries. If nothing changes for 10 days, email us and we'll look into it.
It says delivered, but I can't find it.
Check with neighbors and around your door, and give it a day. Then email us and we'll help you with the carrier.
Can I change my address?
Email us as soon as possible. We can update it before your order ships.
Still stuck? Email support@staybesidedog.com and we'll reply within 24 hours.